How can we help?

Find answers, guides, and everything you need to get the most out of OptiTrade.

Stuck or in a hurry? Just ask an AI

Fastest fix

For edge cases, niche questions, or when you simply don't feel like digging through the docs — modern AI assistants are the fastest way to an answer. They're smart, available 24/7, and already know everything about TradingView, Pine Script, and how indicators work.

📋 Give it your indicator code

Every customer gets their full indicator code on the access page. Paste it into the AI and ask anything — what a setting does, how to read a signal, why something looks off. It can read the code and explain it instantly.

🔗 Or just hand it this page

Paste the link to this Help Center or our Guide into the AI and ask your question. It will read the page and answer based on our exact instructions.

Open any of these and start asking:

Getting Started

OptiTrade AI is a powerful suite of TradingView indicators that provides you with precise buy and sell signals, powered by advanced algorithms. Trusted by thousands of traders worldwide, OptiTrade helps you make smarter trading decisions with confidence.

When you subscribe, you get access to our full indicator suite — including both OptiTrade V1.0 and our newest OptiTrade V2.0 series.

With your OptiTrade subscription, you receive access to our complete indicator suite:

  • OptiTrade V1.0 — Our original flagship indicator, featured on our website.
  • OptiTrade V2.0 Series — 3 brand-new advanced strategies:
  • • TP-SL Strategy — Our main powerhouse, optimized for maximum profit potential
  • • HWR Strategy — High Win Rate, designed for consistent, reliable signals
  • • Buy-Sell Strategy — Straightforward buy and sell entries

All indicators are available on your access page where you can copy and add them to TradingView.

Our comprehensive guide is available here:

📚 Open OptiTrade Guide

The guide includes setup, update instructions and a separate explanation of every indicator. Compare the choices, learn the settings you need, then choose chart signals, notifications or optional automation.

Note: The auto-trading guide is designed for the OptiTrade 2.0 series. OptiTrade V1.0 does not have a separate auto-trading guide.

Accessing Your Indicators

After your purchase, you'll receive an email with a direct link to your OptiTrade access page. This page is your personal account where you can get your indicator code.

You can get your current code at www.optitrade.shop/access at any time while your access is active. You do not need to wait for another email. If a script on your chart expires, return here and copy a fresh one.

Here's the process:

  1. Click the link in your order confirmation email — it takes you straight to your access page, already logged in
  2. You'll see your personal indicator code and step-by-step setup instructions
  3. Copy the code, paste it into a completely empty TradingView Pine Editor, save it, and add it to your chart

You can also visit the access page directly at any time:

Go to My Access

You'll need the email and street address you used when ordering. If your street address doesn't work, try entering your city name and postal code instead.

Important: We highly recommend doing the initial setup on a desktop or laptop. Use the TradingView website to paste and save your code. Save the chart layout, then reopen it with the same TradingView account on another device.

Step-by-step setup:

  1. Copy your code — Go to your access page and click the "Copy code" button.
  2. Open TradingView — Go to tradingview.com in your browser and log in. A computer gives you enough space to edit and check the chart.
  3. Open a chart — Click "Products" in the top menu, then "Supercharts". On mobile browser, tap the ☰ menu first.
  4. Open the Pine Editor — Click the small triangle-shaped Pine Editor icon on the right-hand toolbar. Hover over it to see "Pine".
  5. Clear & paste — Open the script-name menu (it may say "Untitled") → "Create new" → "Indicator". Click inside the editor and select all code (Ctrl+A / Cmd+A). Press Backspace or Delete to DELETE EVERYTHING. Check that the editor is completely empty. Only then paste the entire copied code (Ctrl+V / Cmd+V), including its first and last lines. Keep each indicator in a separate file.
  6. Save — At the top of Pine Editor, click the cloud icon with an up arrow (hover to see "Save script"). Give the script a recognizable name and save.
  7. Add to chart — Click the play-shaped icon at the top of Pine Editor (hover to see "Add to chart"). Allow it to load, then check that the indicator appears in the chart legend without a red error icon. Hover over its name and click the gear icon to review settings, then save your chart layout.

That's it — your indicator is live! You can now use it on any device, including the TradingView mobile app (Indicators → My scripts).

If your current subscription code expires, visit www.optitrade.shop/access, copy fresh code, select all old code in the Pine Editor (Ctrl+A / Cmd+A), and press Backspace or Delete. Check that the editor is completely empty before pasting the entire fresh code, then save and update it on your chart. You do not need a new email.

No worries — you don't need the email. You can log in directly on the access page using your order email and address:

Go to Access Page

If you're still looking for the email, try searching in: Inbox, Spam, Junk, Promotions (Gmail), All Mail for emails from no-reply@optitrade.shop.

Short version: keep TradingView as your signal source, and place your trades wherever you like. OptiTrade's indicators are written in Pine Script and calculate on TradingView — that's the engine that produces the signals. But nothing ties your actual orders to TradingView. NinjaTrader, MetaTrader (MT4/MT5), your broker's own app — all fair game.

Why we recommend leaving the signals on TradingView

TradingView is the industry-leading charting platform, and the OptiTrade indicators are engineered specifically for it — that's where they render exactly as designed. Rebuilding them for another platform's language would mean different, less reliable results. Keep TradingView as the "brain" and you always get the real, accurate signal — then act on it anywhere. TradingView accounts are completely free to create.

The easiest & safest way: alerts

Rather than watching charts all day, set a TradingView alert on your OptiTrade indicator. The moment a signal fires, TradingView notifies you — app push, email, SMS or on-screen pop-up — and you place the trade on your platform. This is genuinely better than trading the indicator on another platform:

  • More reliable — alerts run in TradingView's cloud 24/7, so they fire even when your computer is off.
  • Safer — you stay in full control and confirm every entry yourself, instead of handing a bot the keys.
  • Simpler — no extra software and no coding; it works with any broker or platform.
  • Accurate — the signal is calculated on TradingView, so you never risk a watered-down copy on another platform.

To set one up: open the chart with your OptiTrade indicator → click the alarm-clock "Alert" icon (or right-click the chart → "Add alert") → set the condition to the OptiTrade indicator → choose how you want to be notified → Create.

Want it fully automated?

If you'd rather have the trades placed for you, several third-party connectors turn TradingView alerts (webhooks) into live orders on other platforms — no coding required:

  • PineConnector — TradingView → MetaTrader 4 & 5 (any MT broker). Ideal for forex/CFD traders.
  • CrossTrade — TradingView → NinjaTrader 8, with fast local execution, a trade copier and risk tools. Ideal for futures.
  • TradersPost — TradingView → Tradovate, TradeStation, Interactive Brokers, Alpaca, Webull and major crypto exchanges. Ideal for stocks/options/futures/crypto.
  • TradeAdapter — TradingView → MetaTrader plus API brokers & prop firms, with multi-account routing.

They all work the same way: your OptiTrade alert sends a webhook → the connector receives it → your trade is placed on your platform, usually in under a second.

Note: these connectors are independent services and aren't affiliated with OptiTrade — their pricing, supported brokers and features are theirs to set, so check their sites and test on a demo account before going live. Automated trading carries extra risk, so make sure you understand a tool before trusting it with real money.

Create your free TradingView account at tradingview.com

A subscription script has an expiry date, but an expired copy does not mean you need to buy the indicator again. While your access is active, your current code is available on My Access. You do not need to wait for a monthly email.

Check the expiry shown on My Access and refresh after renewal, before that date:

  1. Open My Access using your purchase email and choose the matching indicator
  2. Click Copy code for that indicator; the replacement instructions are below the installation steps
  3. Open the matching saved script in TradingView's Pine Editor. Select all code (Ctrl+A / Cmd+A), press Backspace or Delete, and check that the editor is completely empty. Only then paste the entire fresh code, save, and update it on your chart
  4. Check your settings, then delete and recreate existing alerts from the updated chart. Alerts keep their old code and settings until you recreate them

Lifetime access does not need a renewal code. To receive software fixes and new features, lifetime customers still need to copy the latest code and recreate their alerts.

Visit My Access, follow Replace code already on your chart below the installation steps. Replace the complete old code in its saved Pine script, save and update your chart.

Check your settings, then delete and recreate your alerts. Changing code on the chart does not update the code inside an existing TradingView alert. Lifetime customers also need fresh code to receive software fixes.

The address field is used to verify your identity. If your street address isn't working, try these alternatives:

  • Enter your city name and postal code (e.g. "Zurich 8001")
  • Try the billing address from your payment method
  • Try with or without apartment/unit numbers

You just need any two matching words from the address we have on file.

We understand how frustrating this can be. Here's a thorough checklist:

  1. Make sure you're using the exact same email you ordered with
  2. For the address field, try your city + postal code if street address doesn't work
  3. Check that you have a qualifying order (any order for lifetime, or an order within the last 31 days for monthly)
  4. When pasting the code in TradingView, make sure the Pine Editor is completely empty before pasting
  5. After saving, click "Add to chart" — don't just save, you also need to add it

If you've checked everything above and it's still not working, reach out via our Discord community for direct help.

Refunds & Termination

If you have any serious financial-related issues with the product, you can contact us directly at info@optitrade.shop.

Our team will personally review your situation and get back to you as soon as possible.

Open the "Welcome on board!" email from OptiTrade that you got right after buying and click "manage subscription" at the very bottom. On the page that opens, scroll to the end and press "Cancel my subscription", pick a reason, press "Lose Access", then "Cancel it". You keep access until the end of the period you already paid for. Lifetime is never billed again.

Can't find the email? Email info@optitrade.shop from the email you bought with and write "Cancel", and we will take care of it.

How to cancel OptiTrade, step by step

Using Your Indicators

Yes! Our comprehensive guide covers everything you need:

📚 Read the Full Guide

The guide covers every included indicator, first installation, code updates, chart settings, manual notifications and optional automation.

Start with the page for your chosen strategy. TP-SL, HWR, Buy-Sell and V1.0 have different entry and exit behavior.

All four included strategies are available on My Access. Choose the style that fits how you want to trade:

  • TP-SL: entries with a stop loss and up to four take-profit levels; automatic or manual settings.
  • HWR: machine-learning signals and exits, with fewer settings to adjust.
  • Buy-Sell: reversal signals; an opposite signal closes or reverses the position instead of using fixed targets.
  • V1.0: the original toolkit, strategy presets and multi-symbol screener.

You can install any combination. Each strategy has its own page in the guide.

Check that the alert is active and attached to the correct strategy, with order-fill events selected. Keep {{strategy.order.alert_message}} in its main Message field.

Historical labels do not send new alerts. Recreate the alert after changing code, inputs, symbol or timeframe. Then check TradingView's live alert log. Buy-Sell can use one combined close-and-open order for a reversal.

For notifications you read yourself, choose Manual Trading in Alert Settings. For a broker connector, choose Automatic Trading and replace every required custom message before recreating the alert. See the alert checklist.

Account Balance is used to calculate a risk budget, not to check your broker's buying power. A tighter stop can produce a larger quantity while keeping the same estimated risk.

Position value, units and contract size depend on the instrument. Review Risk Management and verify the quantity your broker or connector will use. A reversal quantity can include closing the old position as well as opening the new one.

The indicator dashboard and drawn historical trades use a custom calculation. They are not a copy of TradingView's Strategy Tester order history. TP-SL creates strategy order entries on live bars, so an empty historical Strategy Tester list does not mean installation failed.

If Strategy Report opens automatically with This report requires trade data, collapse it and read the indicator's on-chart dashboard for its historical simulation. The message alone does not mean the indicator is broken; check separately for a script error.

The dashboard summarizes the indicator's historical calculation using its selected settings and risk mode. It is not a record of broker fills or actual account equity. Historical simulation and live execution can differ.

Compare the same symbol, timeframe, inputs, Candles Tested and Time Period. Strategy Tester exports only its recorded orders. For automated activity, compare TradingView alert logs with connector and broker history. Read the dashboard and reporting guide.

Automatic settings selection compares combinations against the historical data available on that chart. Reloading, changing the symbol or timeframe, or loading different history can change the selected combination and reconstructed signals. A historical chart is not a record of previously sent alerts.

To keep the signal parameters fixed, record the chosen values in the expanded dashboard, switch Settings Selection to Manual and enter those values. This fixes parameters; it does not freeze market data or guarantee identical historical and live fills. Recreate alerts after changing inputs, and check their logs for what actually fired.

If calculation seems stuck, wait for it to finish before changing more settings. A wider optimizer range takes more work; a narrower range or Manual mode reduces the search. See troubleshooting if a red error appears.

In Pine Editor, select all existing code (Ctrl+A / Cmd+A) and press Backspace or Delete. Check that the editor is completely empty. Only then paste one complete indicator, including its first and last lines. Do not combine two indicators in one script. If copying failed, use Copy manually → Select all code or download the .pine file from your access page.

Use standard Candles. Heikin Ashi, Renko and other nonstandard chart types are unsupported by the three V2.0 strategies. Check the licence panel for an expired-code message and install a fresh copy if your access is active.

Click the red error icon and read its exact message. If replacing the full code does not resolve it, keep the message, indicator name, symbol, timeframe and settings so the issue can be reproduced. The troubleshooting guide covers the next checks.

For V2.0 strategies, check the Visuals inputs for dashboard size and entry/exit label sizes.

You can choose Color Palette → Green & Red if those colors are easier to read. Legacy and bonus indicators have their own display controls; use that indicator's page in the guide.

The defaults give you a starting point. Results depend on the strategy, symbol, timeframe and history available. Check the chart and dashboard before changing settings.

Automatic settings compare combinations for the chosen historical window. Manual settings keep your chosen parameters fixed. Change one setting at a time and recreate any alerts after making changes.

We hear you, and we appreciate your feedback. Here's what we'd recommend:

Rather than evaluating individual signals in isolation, focus on the overall results and track record. Our indicators are designed to be profitable over time — not on every single trade, but consistently across a meaningful sample of signals.

If you're not satisfied with your current strategy, try switching it up:

  • The HWR Strategy offers more frequent wins
  • The TP-SL Strategy captures larger moves

Also make sure you're reviewing the strategy guide to understand proper signal interpretation for your chosen timeframe.

Free Bonus Indicators

You can get 4 bonus indicators (Bounce Zones, Analyzer Pro, Volume Pro and Patterns Pro) on your access page.

Here's how:

  1. Log in to your access page
  2. Click “Get your 4 bonus indicators”
  3. Copy each code and add it to TradingView, the same way as your main indicators
🎁 Open Your Access Page

Payment Help

We're sorry you're having trouble! Here are a few things to try:

  1. Try a different card — Some cards or banks block international or online transactions
  2. Try PayPal — Available as an alternative payment method at checkout
  3. Switch currency to USD — Go to optitrade.shop, select USD as your currency, and try again
  4. Try crypto checkout — Visit optitrade.shop and select the crypto checkout option

Yes! If other payment methods aren't working, you can pay with USDT via the TRX (TRC20) network.

Send the exact subscription price in USDT to:

TLqgDihZKSnAEhX6f3gtGmRp9p9abLAVBx

Network: TRX (TRC20)

Once your transfer is confirmed, you'll receive your access details via email shortly after.

Community & Discord

Absolutely! Join our active community of OptiTrade traders to share strategies, ask questions, and connect with other members:

Join OptiTrade Discord

Our community members are always happy to help with questions, share their setups, and discuss trading strategies.

We've built this Help Center to be your fastest and most reliable way to find answers. Every common question, troubleshooting step, and guide is documented right here — so you can get the help you need instantly, any time of day.

For anything not covered in this Help Center, we recommend these resources:

🤖 AI Assistants (Recommended)

For technical questions about TradingView, charting, or trading in general, AI tools are incredibly helpful and available 24/7. Every AI is smart and already knows everything about indicators. Two tips that work especially well:

  • Since every customer gets their full indicator code on the access page, you can paste that code into the AI and ask it anything about the indicator.
  • Or simply give the AI the link to this Help Center or our Guide — it can read the page and answer your questions.

💬 Discord Community

Connect with other traders who can share their experience and help with specific questions.

Join Discord →

Our support emails are sent from a no-reply address, so email replies unfortunately cannot be processed. This Help Center, AI assistants, and our Discord community are the best channels for getting help.

Renewals

At OptiTrade, we believe in giving every user the best possible experience before making any changes to their plan. Your subscription is designed to give you continuous, uninterrupted access to our full suite of powerful trading indicators — and we want to make sure you're getting the absolute most out of it.

Before considering any changes to your current plan, we highly recommend taking full advantage of the resources available to you. Our Help Center covers everything from signal interpretation and strategy selection to auto-trading setup and advanced configuration — and most users who initially thought about making changes found that a small adjustment to their approach completely transformed their experience.

If you're not seeing the results you expected, have you tried switching strategies? The HWR Strategy is optimized for a higher win rate and more consistent signals, while the TP-SL Strategy is our main powerhouse designed for maximum profit potential. Many users who were initially unsure about their subscription found that simply switching to a different strategy within the same suite made all the difference. We also strongly recommend reviewing our comprehensive strategy guide which covers auto-trading, signal interpretation, and best practices for all three OptiTrade 2.0 indicators.

Additionally, keep in mind that our indicators are designed to deliver consistent profitability over time rather than on every single trade. Evaluating performance over a meaningful sample of signals gives a much more accurate picture of how well OptiTrade is working for you. Short-term fluctuations are completely normal in trading, and our algorithms are optimized for long-term performance across a wide range of market conditions and timeframes.

If you've already explored all available resources, tried different strategies, reviewed the guide, and given the indicators a fair evaluation period, and you still feel that a change is necessary, you can find more details about managing your renewal preferences for additional information on how the process works.